Last Updated: June 5th, 2023
2. Information We Collect About You and How We Collect It
a. Information You Provide to US
The information that we collect on orthrough our Website may include:· Form information: Information that you provide by filling informs on our Website, such as when you subscribe to our newsletters and othertypes of information material; when you request a quote for any of our interpretationor translation services, live in-person trainings, online self-paced courses,and language proficiency tests. This may include first and last name, phonenumber, email address, mailing address, how we can help you, which courses youare interested in, if you would like to become an interpreter with us, and how did you hear about us.
· Account information: Information that you (i.e., an interpreter/translatoror client) provide, including full name and email, when creating your accountto access the Video Remote Interpretation. As well as information that you(i.e., a student) provide when creating a new account to access an onlineself-paced course, which includes a username, password, email address, first and last name, city/town, country, phone number, first non-English language,second non-English language, shipping address, and how did you hear about us.
· Public Profile and Content information: You might provide us with information about you in published content on the Website, for example in a comment that includes biographic information about you, or any media or files you upload. After approval of your comment, your profile picture is visible to the public in the context of your comment. If you upload images to the Website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Website can download and extract any location data from images on the Website.
· Payment and contact information: Information that you provide when paying for an interpretation or translation service; or for a live in-person training, online self-paced course, or language proficiency test, including your name, credit card information, and contact information. We also keep a record of the purchases you’ve made. You may also provide us with financial details to set upa payments integration, like the email address for your Stripe or PayPalaccount or your bank account information.
· Job applicant information: Information that you (i.e., an interpreteror translator) provide when filling out our online application form to join ourteam as a freelance interpreter and/or translator. This includes your first andlast name, email address, phone number, home address, city, state, zip code,sex/pronouns, first non-English language, other languages spoken fluently, countryof origin, if you are at least 18 years of age, if you are eligible to work inthe United States, language proficiency exams you have taken with proof ofscoring attached, how many years of professional experience you have as well asthe forms of interpretation/translation experience, whether you are able toperform simultaneous interpretations and consecutive interpretations, relevant interpretation/translation trainings or certifications you have completed, what type of access to technology you have, highest level of education with diplomas attached, availability, resume attached, LinkedIn profile if applicable, how did you hear from us, and electronic signature.
· Communications with us: You may also provide us with information when you respond to surveys, communicate with our team about a support question, or post a question in our public forums. When you communicate with us via form, email, phone, comment, or otherwise, we store a copy of our communications (including any call recordings as permitted by applicable law).
b. Information We Collect Automatically
As with many other websites, as you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
• Usage and log information: We collect details of your visits to our Website, including resources (e.g., videos and PDFs) that you access, download, and use on our Website. We also collect information about your computer and internet connection, including your IP address, operating system, host domain, browser type, mobile network information, traffic data, location data, logs, referring site, unique device identifiers, language preference, date and time of access, frequency, and other communication data.
• Transactional information: When you make a purchase of our interpreter or translation services, trainings, courses, or tests, we collect information about the transactions you make, such as product details, purchase price, and the date and location of the transaction.
• Interactions: We collect some information about your interactions on our Website, for example the fact that you commented on a particular post. We also collect your email address, IP address, and browser user agent string used for posting the comment. An anonymized string created from your email address (also called a hash) may be provided to Gravatar to see if you are using it.
• Determine web site traffic patterns.
• Count web visits.
• Determine traffic sources so we can measure and improve the performance of our site.
• Help us to know which services and content are the most and least popular.
• Observe site search patterns to provide more intuitive navigation cues.
• Determine user frequency.
• Help us with spam detection.
c Information We Collect From Other Sources
We may also get information about youfrom other sources. For example:
• Third Party Login: If you create or log in to your Academy ofInterpretation account through another service (like Google, Microsoft, orApple) we’ll receive associated login information (e.g., a connection token,your username, your email address).
• Financial Account Info: Ifyou purchase one of our interpreter or translation services, or a training, course, or test, we’ll receive your payment information from Stripe or PayPal account, such as your email address and phone number.
The information we receive depends on which services you use or authorize and what options areavailable. Third-party services may also give us information, like mailing addresses for individuals who are not yet our users (but we hope will be). We use this information for marketing purposes like postcards and other mailers advertising our services.
3. How We Use Your Information
We use information about you for the purposes listed below:
• To provide our services. For example, to set up and maintain your account; provide you with interpreter and translation services and allow you to participate in interactive features of our services; provide you with trainings, courses, and certifications; restore your account password; provide customer service or technical support; process payments and orders and verify user information.
• To ensure quality, maintain safety, and improve our services. For example, by providing automatic upgrades and new versions of our services. Or, for example, by monitoring and analyzing how users interact with our services so we can create new features that we think our users will enjoy and that will make our services easier to use.
• To market our services and measure, gauge, and improve the effectiveness of our marketing. For example, by targeting our marketing messagesto groups of our users (like those who have been users for a certain length of time), advertising our services, analyzing the results of our marketing campaigns (like how many people purchased a service after receiving a marketing message), and understanding and forecasting user retention.
• To protect our services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of the Company and others, which may result in us, for example, declining a transaction or terminating services.
• To fix problems with our services. For example, by monitoring, debugging,repairing, and preventing issues.
• To customize the user experience. For example, to personalize your experience byserving you relevant notifications and advertisements for our services,recommending content, and providing articles for your reading pleasure.
• To communicate with you. For example, to provide you with information that you have requested and to respond to your inquiries; by emailing you to ask for your feedback, share tips for getting the most out of our services, or keep you up to date on the Company; texting you to verify your payment; or calling you to share offers and promotions that we think will be of interest to you. If you don’t want to hear from us, you can opt out of marketing communications at any time (if you opt out, we’ll still send you important updates relating to your account).
• To recruit and hire. For example, by evaluating job applicants (including verifying their identity, experience, and other information submitted) and communicating with them by phone or email. If the application progresses, we may also collect interview information and background check information. This may also include verifying information required to initiate employment, for purposes such as confirming ability to legally work in a specific location, setting up payroll, and complying with statutory reporting requirements.
4. Disclosure of Your Information
To any member of our group, which may include any independent contractors and subsidiaries forthe purposes of:
o Carrying out ourobligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us. o Processing your job application.
o Providing you with information that you have requested and responding to your inquiries.
o If you are an existing customer, communicating (including by email and SMS) with you to provide information about goods and services similar to those that were the subject of a previous sale or negotiations of a sale to you.
o Subject to applicable law and regulations, in the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, orliquidation, to transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, Personal Information that you provide and other information concerning your relationship with us.•
To contractors, service providers, and other third parties we use to support our business or in connection with the administration and support of the activities noted above and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them (e.g., database hosting providers, payment providers, managed services providers, developers, consultants; service providers assisting us with customer relationship management, content development and management as well as facilitating the upload of documents provided by you through our Website). If you have any questions or concerns about a service provider or partner, please contact us at email@example.com. •
To a buyer or other successor in the event of a merger, divestiture, restructuring ,reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by the Company about our Website users is among the assets transferred.•
To fulfill the purpose for which you provide it. For example, if you email us asking us to contact a third party, we may transmit the contents of your email to therecipient.•
For any other purpose disclosed by us when you provide your information or with your consent when required by applicable law and regulations.•
If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us at firstname.lastname@example.org.
5. Personal Information Retention
To determine the appropriate retention period, we consider the amount, nature and sensitivity of the Personal Information, the purposes for which we process it and whether we can achieve those purposes through other means. We must also consider periods for which we might need to retain Personal Information in order to meet our legal obligations, or to deal with complaints, queries and to protect our legal rights in the event of a claim being made. When we no longer need your Personal Information, we will securely delete or destroy it. We will also consider if and how we can minimize over time the Personal Information that we use, and if we can anonymize your Personal Information so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.
For example, if you leave a comment on a post/article, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
As another example, if a user registers and creates a profile on our Website, we store the Personal Information they provide in their user profile while their profile is active. All users can see, edit, or delete their Personal Information at any time, with the exception of their username (website administrators can also see and edit such information).
Unless otherwise required by law, the Company will erase your Personal Information when it is no longer necessary in relation to the purposes for which it was collected or otherwise processed; when you withdraw your consent (where lawfulness of processing was based on your consent) and there is no other legal ground for the processing; when you object to the processing and there are no overriding legitimate grounds for the processing; when your Personal Information has been unlawfully processed; and when it is necessary to comply with legal obligations.
6. Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:• Cookie settings:
We do not currently respond to “do not track”signals as we do not track our customers across third party websites.• Opt out of marketing communications:
If you do not wish to have your contact information used by the Company to promote our own products or services, you can check certain boxes on the forms we use to collect your data. You can also always exercise your right to ask us not to process your Personal Information for marketing purposes by sending us your request to email@example.com.
If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.• Limit the information that you provide:
If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our services may not be accessible. If you are a job applicant, and you choose not to provide certain data elements to us, we may not be able to proceed with the recruitment process.• Limit access to information on your mobile device:
Your mobile device operating system should provide you with the option to discontinue our ability to collect stored information or location information via our mobile apps. If you choose to limit this, you may not be able to use certain features, like geotagging for photographs.• Close your account:
You can close your account if you no longer want to use our services. Please keep in mind that we may continue to retain your information after closing your account, as described in the Data Retention section above, for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
7. Your Rights With Regard to Your Personal Information
We remind you that you may at any timeexercise certain rights you may have under applicable law and regulation.
Laws in some US states, includingCalifornia, Colorado, Connecticut, Utah, and Virginia, require us to provideresidents with additional information about the categories of Personal Informationwe collect and share, where we get that personal information, and how and whywe use it. You’ll find that information by reviewing the Supplemental PrivacyNotice. The Supplemental Privacy Notice also describes how to exercise yourrights under the California Consumer Privacy Act (“CCPA”), the Colorado PrivacyAct, the Connecticut Act Concerning Personal Information Privacy and OnlineMonitoring, the Utah Consumer Privacy Act, and the Virginia Consumer DataProtection Act.
8. Privacy Notice for California Residents
If you are a California resident, youcan learn more about your consumer privacy rights by reviewing the Supplemental Privacy Notice. 9. Personal Information Security
The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like in comments. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do ou rbest to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Website. Any transmission of your Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
10. Third-Party Websites
Our Website is not intended for, nor structured to attract, individuals under the age of 18. Accordingly, the Company does not knowingly collect or use any Personal Information from children under the age of 18. No one under the age of 18 may provide any information to or on the Website. If we learn we have collected or received Personal Information from a child under the age of 18, we will delete that information. If you believe we might have any information from or about a child under theage of 18, please contact us by sending an email to firstname.lastname@example.org.
or mail to The Academy of Interpretation, 1600 Spring Hill Road, Suite 110, Vienna, VA 22182. While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.
Effective January 1, 2023
If you reside in California, Colorado, Connecticut, Utah, or Virginia this Privacy Notice (the “Notice
When we say “Personal Information
”in this Notice, we mean information that identifies, relates to, describes, isreasonably capable of being associated with, or could reasonably be linked withyou, directly or indirectly. Personal Information does not include informationthat cannot be reasonably linked to you. When data is deidentified (as definedunder the U.S. Privacy Laws), we maintain it in deidentified form and do notattempt to reidentify the information.How We Collect, Use, and Disclose Personal Information
To provide the services offered by The Academy of Interpretation (the “Company
The information we collect, use, and disclose about you will vary depending on how you interact with our “Website
). For the products covered by this Notice, here’s a summary of:
· The categories of Personal Information we mayhave collected about you over the past 12 months;
· How we may use your Personal Information; and
· To whom we may have disclosed thatinformation.Categories of Personal Information we collect may include:
· Identifiers (like your name, contact information, and device and online identifiers); · Characteristics protected by law (for example, you might provide your gender as part of your job application);
· Commercial information (your billing information and purchase history, for example); Internet or other electronic network activity information (such as your usage of our services); · · Location-related information (such as your location based on your IP address);
· Audio, electronic, visual, or similar information (such as your profile picture, if you uploaded one);
· Professional or employment-related information;
· Education information (for example, information you provide in a job application); and
· Other information you provide.
· We may also collect sensitive personal information (as defined in U.S. Privacy Laws), which may include driver’s license, state identification card, or government issued ID.Examples of how Personal Information may be used include:
· Providing, personalizing, and improving our services, including ads;
· Providing measurement, analytics, and other business services;
· Promoting safety, integrity, and security;
· Providing marketing communications to you; and
· Communicating with you. Parties with whom each category of Personal Information may be disclosed include:
· People and accounts you share and communicate with;
· Apps, websites, and third-party integrations on our services;
· Contractors, including contractors carrying out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us;
· Third-party vendors, including measurement and marketing vendors;
· Service providers; and
· Law enforcement or other third parties in connection with legal requests, to comply with applicable law or to prevent harm.
Sources of Personal Information
Depending on how you interact with the Company and our Website, the categories of sources from which we’ve collected Personal Information about you may include:
: We receive Personal Information from the information that you provide. For example, we collect the content, communications, and other information you. provide when you use our Website, including when you sign up for an account, and create or share comments. We collect information about how you use our products and services, including ads, such as the types of content you view or engage with, the features you use, the actions you take, the people or accounts you interact with, and the time, frequency, and duration of your activities.
· Your device(s)
: We collect information from and about the computers, phones, and other web-connected devices you use that integrate with our Website.
· Advertisers, vendors and third parties
: Advertisers, vendors, and other third parties can send us information about your activities on our Website for business purposes, including information about your device, date and time you visit the Website, and any purchases you make. We require each of these advertisers, vendors, and third parties to have rights to collect, use, and disclose your information before providing any information to us.How long do we keep your Personal Information?
We keep Personal Information as longas we need it to provide our services, comply with legal obligations or protectour or other’s interests. We decide how long we need information on acase-by-case basis. Here’s what we consider when we decide:
· If we need it to operate or provide ourservices;
· The feature we use it for, and how that feature works;
· How long we need to retain the information to comply with certain legal obligations; and
· If we need it for other legitimate purposes,such as to prevent harm; investigate possible violations of our terms or policies; promote safety, security and integrity; or protect ourselves ,including our rights or services.
Depending on where you live andsubject to certain exceptions, you may have some or all of the followingrights:
· Right to Know (or Access)
: The right to request that we disclose to youthe Personal Information we collect, use, or disclose, and information about our data practices (if you are a California resident, you have the right to request the categories of Personal Information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, and the categories of third parties weshare it with).
· Right to Request Correction
: The right to request that we correct inaccurate Personal Information that we maintain about you.
· Right to Request Deletion
: The right to request that we delete your Personal Information that we have collected from or about you.
· Right to Opt Out
: We never directly sell your Personal Information in the conventional sense (i.e., for money); we are not data brokers and do not put personal information on the open market. We may share your information as necessary with our third-party service providers to provide our services to you. To the extent that we share your information with certain advertising, marketing, or analytics vendors, this can be considered a “sale”or “share” in certain U.S. Privacy Laws, which you may have the right to opt out of. We do not knowingly sell or share the personal information of individuals who are younger than 18. We also do not process your Personal Information for the purposes of displaying targeted advertising that is based on users’ activities on nonaffiliated websites or online applications. Our opt-out is managed through cookies, so if you delete cookies, your browser is set to delete cookies automatically after a certain length of time. We also respect the Global Privacy Control browser signal and will treat it as a valid means of communicating your desire to opt out. We don ot collect or process your sensitive (and potentially sensitive) personal information except where it is strictly necessary to provide you with ourservice, where the processing is not for the purpose of inferring characteristics about you, or for other purposes that do not require an option to limit under California law.
· Right to Non-Discrimination
: The right not to receive discriminatory treatment for exercising your privacy rights.
· Right to Appeal Consumer Rights Requests
: The right to appeal a refusal to take action on your request. To appeal a refusal to take action on your request, please see the instructions in our response to your request or submit your appeal in writing by sending an email to email@example.com
with the subject line “Appeal of Consumer Rights Request.”
To submit a request to exercise yourrights please send an email to firstname.lastname@example.org.
Please note that to protect your information and the integrity of our services, we may need to verify your identity before processing your request. In some cases, we may need to collect additional information to verify your identity, such as your name, state of residence, phone number and email address associated with your account, and/or agovernment issued ID. Under certain U.S. Privacy Laws, you may also designate an authorized agent to make these requests on your behalf. If you use anauthorized agent to submit a request, we may require that: (i) you or your authorized agent provide a valid power of attorney; (ii) the agent provide proof that the you gave the agent signed, written permission to submit therequest; (iii) you verify your identity with us; and/or (iv) directly confirm with us that the you provided the authorized agent permission to submit the request.
For information on the CCPA requests we have received, please send an email to email@example.com
If you have additional questions about this Notice or how to exercise your rights under applicable U.S. Privacy Laws, please contact us.
COOKIES POLICY – ACADEMY OF INTERPRETATIONLast Updated:January 30, 2023
). Cookies enable The Academy of Interpretation (the “Company
,” or “us
”) to offer the products and services on the Website to you and to understand the information that we receive about you, including information on whether or not you are registered or logged in.
Cookies help us provide, protect andimprove the Website and the services we provide there in, such as by measuring ads and providing a safer experience. The cookies that we use include single-session (temporary) cookies, which are deleted when you close your browser, and multi-session (persistent) cookies, which stay in your browser until they expire or you delete them. While the cookies that we use may change from time to time as we improve and update our products and services, we use them for the following purposes:· Authentication.
· Google Chrome: https://support.google.com/chrome/answer/95647
· InternetExplorer: https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
· Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
· Safari: https://support.apple.com/en-ie/guide/safari/sfri11471/mac
· Safari Mobile: https://support.apple.com/en-us/HT201265
· Opera: https://blogs.opera.com/news/2015/08/how-to-manage-cookies-in-opera/
To find out more on how to manage and delete cookies, visit https://www.aboutcookies.
Some analytics services we use, which place their own cookies or web tags on your browser, offer their own opt out choices. For example, you can opt out of Google Analytics by installing Google’s opt-out browser add-on (https://tools.google.com/dlpage/gaoptout